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Industry Specific Solution For Organizations And Businesses

Smart Check-in Solution for Airport security

As one of the pioneers that are allowed to connect to national population database, meeting the level 3 criteria on information security in accordance with Decree No. 85/2016/ND-CP, EPAY provides SmartCheckin solution: the authentication of chip-based citizen identification card; implemented at the entrance / exit to automate and shorten the security check process at the airports, government agencies, and businesses

Applied in the aviation industry, Smart Check in is a solution to authenticate passengers and flight documents which are chip-based citizen identification cards used for domestic flights. The airport security system and airline system can verify the validity of the documents accordingly, identify passengers on each guest experience from the stage of checking-in to boarding the plane

The solution uses the most advanced machine learning (ML) technology and equipment in automatically identifying and comparing live portrait and information in identification card, ensuring privacy and protecting customer data whilst providing reliable results from RAR Center

Benefits of the solution

The implementation of Smart Check in solution brings many benefits to the organizations (airports, airlines) and individuals (passengers, back office staff, security operators)

For airports and operation team

  • Improve the image and professionalism of airports in Vietnam
  • Strengthen airport security, boarding and disembarkation following the correct procedures, ensure information security, data flow between the monitoring stages of the airports
  • Increase the accuracy of procedures by minimizing human errors
  • Reduce congestion, queue space for passengers
  • Minimize the risk of infectious diseases spreading due to close contact, and other security threats

For airlines

  • Strengthen the airlines’ pioneering position in applying technology in implementing multi-channel authentication process (counters, kiosks, mobile applications)
  • Increase customer satisfaction by providing a shorter, faster guest experience and less hassle with repetitive paperwork
  • Update passenger journeys more frequently, more accurately; eliminate the cases where passengers are confused with the airport process i.e. boarding the wrong gate, not able to track the passenger's check-in process despite being close to the flight time, etc
  • Ensure the identification and authentication process of the passengers whilst respecting their privacy

For passengers

  • Faster check-in due to the integration of different touchpoints at different locations into one solution, providing a more convenient guest experience by simply checking-in at one place and traveling anywhere within the airport
  • Reduce the risk of losing identity documents when traveling
  • Shorten the waiting time for passengers upon check-in so they can enjoy other services (shopping, relaxing, eating, etc.)
  • Give the passengers more control of their journey. For example, passengers on business class can travel to the airport closer to the flight time or have more time to work while resting in the lounge

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